Q1: Can I have a sample order for LED light?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2: What is the typical lead time for production?
A: Samples need 3-5 days, while mass production typically takes 1-2 weeks depending on order quantity.
Q3: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Air and sea shipping are also optional.
Q4: Is it possible to print my logo on the LED light product?
A: Yes. Please inform us formally before production and confirm the design based on our sample.
Q5: What is the warranty for the products?
A: We offer a 2-5 year warranty on our products depending on the configuration chosen.
Q6: How do you handle faulty products?
A: Our products are produced under a strict quality control system with a defective rate of less than 0.2%. During the guarantee period, we will repair or replace defective units.